SMSL.SHOP Return policy


As confident as we are in our gear, we understand that not everything is for everyone. If you feel like our product are not for you, then the first thing you'll need to do is send an e-mail within 7 days after receiving the products to SMSLSHOP1@GMAIL.COM and inform us that you'd like to return your purchase. Please be sure to include the reason why. It's very important that you pack the product exactly like you received them in the original shipping box.

Shortly afterwards, somebody from SMSL will respond to your request. and inform you of an address to send the product to.

Wait for the product to land at a SMSL approved destination. This process typically takes anywhere between 15-30 business days. It hinges entirely on where the product is coming from.

Once the product arrives, we'll inspect the product to make sure that it arrived with all the original materials and is in like-new condition.

Provided everything looks good, and it almost always does, then will reach back out and let you know that the product has been received and that the refund is being processed. In our experience, it usually takes anywhere from 7 to 10 days for the money to return to your account. The return fee will be deducted from the amount to be refunded. Return fee is per package shipped.

If you have been charged import taxes on your delivered products, you are responsible for claiming a refund from the given carrier that charged you (DHL, FedEx, TNT, UPS).

You are responsible for sending the product back and pay the costs associated with it if you wish to return within the 7 days.