Encountering problems while using

Describe your usage environment as detailed as possible (such as input jack, operating system, output jack, headphone/speaker model) and clearly describe the issue. If shoot a video and upload it to YouTube, it will help us identify specific issues and guide you on how to solve them all at once.

 

C Series, AO Series, DO Series, HO Series, PO Series, PS Series products, regardless of where purchased, if you have any after-sales issues or need technical support, please contact this email service@aoshida-audio.com for assistance.

RAW- Series, SU- Series, SD- Series, DA Series, SH- Series products, regardless of where purchased, if you have any after-sales issues or need technical support, please contact this email support@shenzhenaudio.com for assistance.

 

After preparing the above information that year, send it to support@smsl.shop

The email was sent on:

America PST	17:30-01:30
Moscow Time	04:30-12:30
Germany Time	02:30-10:30

We will reply to you via email within 20 minutes.

 We will reply to emails sent at other times the next day.

In case of any oversight by staff, if you do not receive a reply within 2 days,  please resend the email.