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SMSL SHOP

Maintenance Fees Policy | Transparent Service, Peace of Mind

Maintenance Fees Policy | Transparent Service, Peace of Mind

$10.00 USD
$10.00 USD
Sale Sold out
Shipping calculated at checkout.
⚠️ Authorization Required Before Purchase

Please do not purchase this item without prior confirmation from the official SMSL Support Team. This listing is exclusively used to pay verified service fees, replacement components, and freight subsidies as quoted by our engineers.

*Strict Policy: All repairs are strictly NON-REFUNDABLE, carry NO WARRANTY, and require customer-paid two-way shipping.

💳 How to Pay Your Quoted Amount

The base unit price is fixed at $10.00 USD. Adjust the purchase quantity to match your exact quoted total:

$20 Quote = Qty 2 $50 Quote = Qty 5 $100 Quote = Qty 10

*Important: Please specify your Support Ticket #, Original Order ID, or Device Model in the checkout order notes.

🛠️ Standard Service Workflow

Step 01
Submit & Quote

Contact support with fault details, videos, and S/N. Receive itemized service quote within 48 hours.

Step 02
Confirm & Ship

Pay via this link and ship device at customer's expense, strictly following customs declaration guidance.

Step 03
Bench Repair & Return

Diagnostics and repair completed in 5–20 business days, followed by customer-funded return shipping.

📋 Terms of Service, Liability & Customs Policy

  • Two-Way Shipping Paid by Customer: Customers are 100% responsible for all round-trip shipping expenses. This includes sending the defective item to our designated repair center, as well as the return freight back to your shipping address.
  • Customs Declaration & Import Duties: When dispatching cross-border parcels for service, customers must strictly follow our customs declaration instructions (e.g., specifying "Defective unit sent for manufacturer repair" with low commercial value). Any customs clearance delays, import taxes, VAT, duties, or brokerage charges incurred in either direction are solely the customer's legal and financial responsibility. SMSL is not liable for packages detained or rejected by local border control.
  • Strictly No Warranty Extension: Out-of-warranty services, bench repairs, and replaced electronic parts are provided on a strictly "as-is" basis. No warranty extension, warranty renewal, or post-repair guarantee is provided.
  • Strictly Non-Refundable: Once technical labor begins or replacement components are procured, all maintenance payments and associated logistics fees are final and strictly non-refundable under any circumstances.
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